پوسٹڈ ان: انتظامی اور سپورٹ سروسز انرر لندن | پوسٹ شدہ: |
Experienced Property Complaints Administrator required, for a Housing Provider / Developer.
Office locations include: London, Kent, Essex, Sussex & West Mids.
Offering flexible working this role offers working from home and from ANY nationwide office.
Contract: 4 months temporary probation, offering permanent contract
Contract hours: Monday - Friday 09am-5pm
Position Overview: The Complaints Administrator will be responsible for managing and co-ordinating customer complaints and inquiries, ensuring they are responded to in a timely and efficient manner.
The ideal candidate will possess excellent communication skills, a strong sense of empathy, and a commitment to delivering exceptional customer service. This role requires the ability to effectively liaise with customers, colleagues, and other stakeholders to address concerns and ensure resolution.
Key Responsibilities:
1. Receive and Process Complaints: Act as the primary point of contact for customer complaints and inquiries, promptly acknowledging receipt and documenting details of each complaint in the designated system. Responding to the complainant by telephone, email or letter to confirm acknowledgement of initial complaint.
2. Provide Customer Support: Offer empathetic and responsive customer support to complainants throughout the complaints resolution process, keeping them informed of progress and ensuring their concerns are addressed with sensitivity and professionalism.
3. Maintain Documentation: Maintain accurate and detailed records of all complaints, correspondence, and actions taken to resolve each issue. Generate reports as needed to track complaint trends, identify recurring issues, and propose proactive solutions.
To be considered for this position it is essential to have complaints management experience within a Property / Housing / Construction or Local Authority environment.
Start date May 2024.
Apply with your CV attached now