SCCM Engineer - End User Computing

کمپنی: MCG - Midwest Consulting Group
کام کی قسم: فل ٹائم
تنخواہ: 90,000 USD/سالانہ

TITLE: END USER COMPUTING ENGINEER
DURATION: 3+ MONTH CONTRACT TO HIRE
CONVERSION SALARY IS $80K-$90K
YEARS OF EXPERIENCE: 7+
LOCATION: DALLAS, TX 75254
RESPONSIBILITIES:
* Participates in the design, develop and deployment of End User Computing strategies for Devices including Mobile.
* Develop documentation for all projects assigned to in accordance with corporate project management methodologies.
* Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes.
* Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.
* Conduct research into software application products and services in support of development and purchasing efforts.
* Conduct research into hardware products and services in support of development and purchasing efforts.
* Provide support for the testing of new and existing software applications under development or consideration for purchase.
* Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
* Perform L3 troubleshooting relating to Desktops and Mobile Phones.
* Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
* Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
* Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
* Create knowledge base on company Intranet to assist in problem resolution.
QUALIFICATIONS:
* In-depth, hands-on knowledge of and experience with developing Enterprise Desktop Operating System deployments, SCCM/MDT, Driver management and UDI is a must.
* Experienced in Windows 7 to Windows 10 Migration and Upgrade SCCM Task Sequences.
* In-depth knowledge in SCCM Patch management and third-party application updates.
* Experienced in Group Policy for Workstations (GPO/CSP).
* Experienced in designing Disaster Recovery Strategy for End User Computing Systems and PC backup solutions.
* Experience with Merger and Acquisition Device Management would be a plus.
* Hands on Knowledge of mobile devices and applications, including Windows mobile, iOS and Android using AirWatch/Intune would be a Plus.
* Knowledge in SCCM infrastructure and upgrades.
* Experience with Scripting languages and techniques, including VBA, PowerShell and Scripting for Windows OS would be a plus.
* Experience with software distribution package systems, in Microsoft SCCM or Intune.
* Ability to develop and interpret technical documentation is a must.
* Knowledge of trends in technology relating to Modern Workspace Device management.

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