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Job Title: Customer Success Manager
Salary: £50,000 per annum
Location: Central London (2 days a week in the office)
JGA are partnered with an exciting Fintech company seeking an experienced Customer Success Manager to join their team.
To be successful you will have over 3 years experience within a CSM role, and strong experience within the Payroll Sector.
Responsibilities
Comprehend client needs and offer expert guidance on payment and expense management solutions.
Oversee a portfolio of payroll clients, fostering and nurturing strong connections
Ensure client contentment through outstanding customer service delivery.
Encourage the adoption of products and stimulate usage.
Recognise opportunities for expanding services to current clients.
Collaborate with internal teams to ensure seamless account operations.
Monitor and evaluate client usage to pinpoint potential issues or areas for enhancement.
Provide regular updates and reports on client engagement and performance.
Keep abreast of industry trends and advancements. Required Skills:
Proficiency in customer success or account management, preferably in corporate payments or financial services
Experience handling B2B Enterprise accounts
Proficiency in contract negotiation
Strong interpersonal abilities for building relationships
Exceptional communication and presentation aptitude
Capability to grasp intricate client needs and offer customized solutions
Effective multitasking and prioritization in a dynamic setting
Self-driven with a goal-oriented approach
Familiarity with CRM systems and tools
Knowledge of the payments and expense management industry is highly desirable
*Please note – successful applicants will have demonstrated most/all of the desired skillset outlined above.*
Interested? Contact Tom Verrent at JGA today – you can apply directly to this advert or email (url removed).
JGA Recruitment Group Ltd ("We") are committed to equality of opportunity for all applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
We are also committed to protecting and respecting your privacy. We are a specialist payroll, HR & Marketing recruitment agency and recruitment business as defined in the Employment Agencies and Employment Businesses Regulations 2003 (our business). These statements together with our privacy notices set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us