Neighbourhood Officer

Neighbourhood Officer

Salary £28,606 - £33,683

Location Coventry/ Hybrid

Basis: Full Time

Work Pattern: Monday to Friday, 37 hours per week

Type: Permanent

We are brave, we are ambitious, we are honest, and we are Citizen!

Our Coventry Neighbourhoods teams manage around 19,000 customer homes within Coventry and surrounding areas.

As Neighbourhood Officer, you will be responsible for the tenancy management of a patch within a geographical area.

In housing you can make a real difference, the role of Neighbourhood Officer will involve:

*

Overseeing tenancy management and estate issues.

*

Dealing with Anti-Social behaviour from minor reports to serious cases, and actively be involved in multi - agency work to resolve issues.

*

Dealing with sensitive safeguarding matters

*

Carrying our regular block and estate inspections.

*

Involvement in the management of new build properties for all tenancy management issues.

*

Conducting tenancy reviews for all properties within the allocated patch

*

Reviewing service charges and depreciation

As Neighbourhood Officer, we need you to have:

*

Ability to carry out interviews to discuss sensitive customer issues

*

Excellent I.T Skills

*

Ability to develop successful professional relationships with partners to achieve positive outcomes

*

Willingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service

*

Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict

*

Highly self-motivated, able to act with integrity and show drive and enthusiasm

*

Current clean driving licence and access to a car

We would be excited if you have:

*

Experience working with a Social Housing Provider or similar customer facing role

*

Ability to be innovative and look for ways to improve customer experience

Our people are everything and we offer:

Opportunities for salary progression

IT equipment to allow some optional home working

‘Live work better’ scheme which actively encourages work-life balance

Annual leave starts at 25 days per year, increasing with length of service

Enhanced family leave

Company Pension – Citizen match up to 10%

Cycle to work

Annual leave purchase

Citysave financial support - savings and loans

MyPerks Benefits portal - Shopping and Discounts, wellbeing, Gyms, Cinemas, discounted days out

If part of the pension scheme you are entitled to Life cover (three times your annual salary)

Organisational Sick Pay (benefit increases with length of service)

EAP – a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling

Medicash scheme -which includes digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!

Recognition through our Employee Excellence Awards

Representation opportunities on our Staff Consultative Forum

Access to Citizen’s Wellbeing platform

Occupational Health

We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse, or neglect. As part of our recruitment process, we carry out robust safeguarding checks.

This post is subject to a Basic DBS check (Disclosure and Barring Service).

Further information on our selection process and Equality and Diversity commitment can be found on our website

Closing date: Sunday 21st April 2024

Interview date: Wednesday 24th April and Thursday 25th April 2024

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified