Assistant Operations Manager

Join us on the Journey...

National Express are looking to recruit an experienced Assistant Operations Manager to join the team at our Leicester location. As the successful candidate you will deliver an efficient and reliable Private Hire and Scheduled coach service through effective leadership, teamwork and control of resources.

What you'll do:

Manage the Traffic Office staff including holiday, absence, individual development plans and conduct, and coordinate activities to ensure the provision of a reliable, high quality coach service

Manage drivers including conduct, attendance, timekeeping, standards and development

Ensure cost effective staff utilisation, scheduling efficiency, holiday and overtime allocation and to maintain accurate personnel records. Monitor and manage staff sickness and attendance

Build and develop effective working relationships throughout the business and with all relevant stakeholders, including attending any meetings as required

Work with colleagues to ensure all services operate to a high standard and in accordance with set evaluation table targets, identifying and implementing solutions where targets are not being met, and strive to perform to gold standard

Work with colleagues to achieve the annual budget and associated action plan

Have a good working knowledge of, and keep up to date with all relevant legislation and ensure compliance with Drivers Hours Regulations, Health and Safety Regulations and all Company policies and procedures. Understand and adhere to the Company's contractual obligations and remedy any causes of non-compliance

Travel on services and work with colleagues in the planning and development of the network and private hire services, responding to changes in requirements from NEL, highway changes and budgetary requirements as necessary

Ensure all accidents (road or personal injuries and employers liability) are recorded as per Company procedure and comprehensively investigated, and attend major incidents outside of normal working hours where required

Liaise closely with Engineering colleagues with particular emphasis on the prompt departure of vehicles from the garage, and the operation and auditing of the defect reporting system, ensuring all staff are aware of their obligations, the role of VOSA and the need to report any VOSA checks immediately

Ensure effective security measures are in place to prevent internal and external revenue fraud. Collate and deliver statistics and reports in accordance with set timescales or as requested

Have a good working knowledge of all traffic office systems e.g. uTrack, Coach Manager, etc; and conduct regular audits to maximise compliance

Monitor the performance of electronic equipment i.e. ticket machines, CCTV and traffic office equipment, ensuring any problems or suggestions are reported, accurate records are kept, and repairs and servicing are conducted

Implement any actions or procedures required by the Investors In People (IIP) action plan

Ensure that the business remains compliant from a driver and vehicle perspective through oversight and management of systems such as TruTac, Coach Manager, VMS, Salesforce

What you'll need:

Relevant Transport Manager qualification essential (e.g. in Transport Road Passenger Operations) or experience gained over time

Good understanding of the road passenger transport sector, including all relevant legal and external regulations and requirements for the operation of passenger carrying vehicles

Excellent working knowledge of all daily site procedures, health and safety regulations, employment legislation, and people management practices

Experience in managing and motivating a team to achieve high standards of performance in a unionised environment

Flexible approach to working hours – able to attend out-of-hours external meetings on an occasional basis and respond quickly to any “on-call” requirements

Thorough appreciation of the needs of external customers and external stakeholders, coupled with the ability to identify areas for improvement and implement effective action plans

ILM Level 2 in Effective Management is desirable

What we offer in return for your hard work and commitment...

Free Bus & Coach travel for yourself

Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner

50% discount for friends and family on full fares on our coach services

Life Assurance

Company pension

Employee Assistance programme

Private online GP service

National Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment