Customer Service Administrator

Our international client based in Blackburn, Lancashire requires an experienced Customer Service Administrator to join their team for a minimum period of 6 months.

Goals and Objectives:

To provide an efficient administration service to support the Customer Service Manager in ensuring that all customer requirements are delivered in a professional and timely manner and that the department maintains an excellent reputation for customer care.

Responsibilities:

Handling incoming calls from customers, sales team, and suppliers ensuring that the appropriate responses are provided.

Processing and input of customer orders by delivery schedules and carrier cut-off times.

Liaison with internal departments and external carrier companies

Liaison with customers on availability of goods, delivery times, prices, promotions, and special delivery requirements

Generation/processing of credits/debits and goods return notes.

Any other general duties which may be allocated

Ensure adherence to all Company Policies and Procedures

Be fully conversant and compliant with all Environmental Health and Safety procedures.

Complete quarterly ethics module as advised by the Ethics & Compliance Officer (ECO)

Candidate Requirements

Previous customer administration experience in any environment - Commercial, Warehouse, Retail for example

Computer literate

Personal Qualities and Behaviours:

Good communication skills (including telephone)

Flexible and mature attitude

Able to prioritize own workload

Accurate

Polite and professional

‘Can do’ attitude

Team Player

Interested? Please apply