Được đăng trong: Tài chính trong Northampton | Posted: |
We have a current opportunity for a Customer Resolutions Officer on a permanent basis. The position will be based in
Join Our Client's Team as a Complaints Officer
Are you passionate about ensuring exceptional customer experiences and resolving issues effectively? We are seeking a dedicated Complaints Officer to join our client's dynamic team!
Role Overview: As a Complaints Officer, you will play a pivotal role in managing and resolving customer complaints. Receiving and documenting customer complaints in a timely manner.
Investigating complaints thoroughly and gathering the necessary information.
Liaising with relevant departments to address customer concerns and find appropriate solutions.
Implementing measures to prevent recurrence of complaints and improve overall customer satisfaction.
You will prepare evidence, submit regular reports and deal with information relating to Subject Access Requests.
Requirements:
Previous experience in complaint handling role preferred.
Strong communication skills, both verbal and written.
Excellent problem-solving abilities and attention to detail.
Ability to work independently and collaboratively within a team.
Why Join Us:
Competitive salary and benefits package.
Ongoing training and development opportunities to enhance your skills