Technical Support Technician

Job Description
IT Support
Onsite work required (hybrid schedule, currently 3 days a week onsite, will probably work the first month or so onsite to learn the job).
W2 only
We need two Technical Support Technician(s) to assist Systems staff with day to day operations involving technical support such as troubleshooting application and hardware issues; serving as a customer engagement expert through our Help Desk hotline; and the deployment of computer equipment to client Staff.
The Technicians will be assisting in providing technical support for the Departments hardware, and operating systems. The Technician will field requests from internal and external customers through various means, including telephone, email, text, and chat communication. Work may be performed at any of the Departments downtown or field offices around the City.
Job Description:
* Function as a subject matter expert on desktops, laptops, applications, and systems integration
* Provide customer service via the Systems Help Desk to all levels of staff and public customers
* Install and replace basic computer hardware components
* Maintain inventory of all assets and performs updates to the asset management database
* Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance in Microsoft Active Directory
* Responsible for the loading, unpacking, installation, configuration, and maintenance of desktop and laptop hardware, including proprietary office and Internet related applications
* Work directly with the Technology Infrastructure team to evaluate hardware configuration and assist in their installations and modifications
Qualifications:
The qualified candidate must possess the following skills and experience:
* 1+ years full time working experience with Microsoft Windows 10 and Microsoft Office Suite 2019 suite or above
* Strength to perform average lifting of less than 5 pounds and occasionally over 15 pounds; good speaking and hearing ability; good eyesight
* Experience in the installation and support of hardware components associated with departmental, distributed, and personal computer systems
* Good oral and written communication skills
* Able to create and update technical documentation
* Train staff as needed
* Must have a valid California drivers license
* Must have own vehicle to drive to client locations
Contact Paul