Được đăng trong: Dịch vụ khách hàng / Liên hệ Trung tâm trong Malta | Posted: |
Manage the individual performance and develop talents within the VIP team
Manage day-to-day task of the VIP team and motivate them to reach organizational goals.
Monitor VIP player activity and report on wagering, revenue, win/loss, and player generosity levels.
Compile and present reports on VIP activities to key stakeholders
Assess commercial opportunities, analyze important data, and recommend new ways forward to develop the service and user experience for loyal customers.
Formulate a clear operating plan to execute 1-1 communication with high value customers across different touch points.
Ensure continuous retention and reactivation of all VIP players
Collaborate with other business functions e.g., Player Safety, Customer Service, Payments and Product teams to ensure procedures are robust and compliant
Assist in the strategic planning of VIP Events and help source and send VIP player gifts, merchandise, and event tickets
On occasion you may be required to host customers and represent the company at VIP events.
Design and implement regular benchmarking and competitive analysis to ensure the business is keeping a competitive edge
Carry out any other ad-hoc functions that may arise.
Fluent German and English (both written and spoken)
Proven background and minimum of 2 years’ experience in VIP management is required
Commitment to providing world-class service to valuable customers
A data-driven learner, keen to test and evaluate innovative ideas and their impact on core loyalty metrics
Experience in the iGaming industry, with sound knowledge of Casino and Sportsbook
Ability to effectively plan work tasks to meet deadlines
Motivated team player with excellent people skills
Excellent awareness of Microsoft Office applications and high degree of computer literacy
Experience in the iGaming industry is considered a necessity
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