Infrastructure Engineer I (Restaurant Systems Management)

Job Description
This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.
The Engineer I (Restaurant Systems Management - RSM) is part of the Restaurant Infrastructure & Operations Platform team within Global Technology Infrastructure & Operations (GTIO). This role reports to the Senior Technical Product Manager (RSM) and is responsible for RSM Engineering / Development, integration with other Restaurant and Enterprise systems, and setting patterns and direction for development. The RSM platform includes tools, processes, and services related to restaurant device configuration and management, compliance, software installation and security patching.
This is an exciting opportunity for an experienced technology leader to help shape the transformation of infrastructure and operations products and services to the entire McDonalds environment.
Responsibilities & Accountabilities:
Design, implement, test, deploy and maintain innovative software solutions to transform platform service performance, durability, cost, and security.
Execute short-term strategy for the Restaurant Systems Management team
Play a pivotal role in the engineering and development of product features from beginning to end
Create solutions to run predictions on distributed systems with exposure to innovative technologies at incredible scale and speed.
Perform assessments of RSM architecture and configurations against baseline; analyze performance to identify and develop system improvement opportunities
Contribute to the performance of the team
Contribute to a prioritized engineering / development roadmap, sequenced to align with overall platform strategy and other internal stakeholders.
Provide guidance to platform architecture and key decisions.
Provide input into restaurant global standards to ensure consistency.
Liaise with internal leaders, segment and market teams, the Restaurant Compute and Hardware Solutions teams on their strategies and plans for individual solutions.
Decompose complex problems into straightforward solutions. Consistently bring strong, data-driven business, and technical judgment to decisions.
Identify core challenges or opportunities within business processes. Understand the root cause and impacts for the project and other teams.
Remove bottlenecks to enable teams to work independently. Proactively identify gaps and opportunities (e.g., services, workflows, tooling) within or between systems and processes they support.
Invest time to coach team members to refine their capabilities and close skill gaps.