Site Dispatcher

The Site Dispatcher that Manada is looking for will be a great listener, a strong communicator, and diligent in completing tasks. The right person will also have exceptional organizational skills and an ambitious attention to detail. The ideal candidate will also have work experience in a role demonstrating their ability to drive customer and client satisfaction. Finally, our Call Center Rep should be comfortable with being an escalation point of contact for our customers, and an individual who can address issues with products and services.
Site Dispatcher will support the Site Manager in managing escalation and workflow from Manada’s partners and clients.
This position will be onsite at our Polk County office.
2nd Shift 1:00 PM - 9:30 PM
Requirements
Proficiency and experience using Microsoft Outlook, Word and Excel
Ideal Candidate has experience in FSMs or FSLs such as Salesforce, ZenDesk, ServiceMax, Freshdesk, and Trackit
Understanding of workorder scheduling, route management, and dispatch services
Read and speak English (Spanish Fluency a positive)
Punctual with excellent attendance
Possess strong time management skills.
Ability to operate standard office equipment (e.g., computers, printers, copy machines, etc.)
Communication: Ability to write, speak, hear and understand the spoken and written word in order to respond promptly to e-mail, voicemail, and system messages and requests
General knowledge of office management practices and procedures
Must be able to pass background check.
Benefits
Benefits
401k
Paid time off
Health benefits
Mental
Dental
Vision
Paid Training
Opportunity to Grow and Develop your Career
Job Type: Full-time
Pay: $16.50 - $18.00 per hour
Expected hours: 40 per week
Schedule:
8-hour shift