Business Support Officer

Business Support OfficerJob based in DiegemNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?The role of Business Support Officer is responsible for managing customer orders, and coordinating with various cross functional teams to ensure smooth order fulfilment. This role may be required to process invoices to ensure accurate billing. This role requires attention to detail, strong organisational skills, and effective communication.Working at NTTKey Roles and Responsibilities:

• Reviews and processes orders, ensuring compliance with guidelines and rules set in place
• Tracks and reports status of all orders to sales teams, updating in a timely manner
• Receives and reviews customer orders to ensure accuracy and completeness
• Enters orders into the system and track their progress throughout the fulfilment process
• May be required to generate invoices based on approved orders, ensuring accuracy of pricing, discounts, and terms
• May be required to verify billing information and addresses discrepancies if needed
• Ensures that customer orders (and if required invoices) align with contractual terms and pricing agreements
• Collaborates with cross functional teams to address any order discrepancies
• Communicates with customers or relevant internal stakeholders regarding order status
• Addresses customer and/or internal stakeholder inquiries and resolve concerns in a timely manner
• Maintains accurate records of customer orders
• May work with internal stakeholders to update customer profiles and relevant information in the system
• Enters order details accurately into the system and update relevant databases
• Ensures all necessary information is captured for accurate reporting
• Conducts quality checks on orders to prevent errors and discrepancies
• Ensures all documents and data are complete and accurate
• Distributes monthly booking reports and status of orders, including a report of all found order issues in order to inform relevant stakeholders May assist Order Management Manager with additional reports and assignments as needed.

Knowledge, Skills and Attributes:

• Applies acquired job skills and knowledge of company policies and procedures to complete assigned tasks
• Works on assignments that are semi-routine in nature and selects best options from predetermined procedures
• May occasionally deviate from accepted practice after consulting senior team members or supervisors
• Attention to detail and accuracy in processing orders
• Familiarity with order management software or systems
• Strong communication skills for interacting with customers and cross-functional teams
• Problem-solving abilities to address order discrepancies
• Organisational skills to manage multiple orders and tasks simultaneously
• Proficiency in Microsoft Office applications, especially Excel
• Customer-focused mindset with a commitment to providing excellent service
• Adaptability to changing priorities and a fast-paced environment
• Possess a proactive and systematic approach to work
• Fluency in Dutch/French and good verbal and written knowledge of English

Academic Qualifications and Certifications:

• High school diploma or equivalent years of experience required

Required Experience:

• Some demonstrated experience in order fulfilment administration or related roles
• Some demonstrated experience gained within a global IT services organisation is advantageous
• May require basic billing experience as part of an order fulfilment administration or related role

What we offer:

• Contract of unlimited duration
• Annual bonus
• Lunch vouchers
• Forfaitary compensation for professional costs
• Hospitalisation insurance and ambulant care at premium level
• Group and disability insurance
• Possibility to order a lease bike
• 31 days of holiday plus seniority days
• Data and voice subscription + contribution for a smartphone device
• Contribution for internet at home
• Contribution for IT equipment
• Private use of your NTT laptop

Skills