Customer Service Representative

工作种类: Contract
薪酬: 3,000 USD/Month
行业: Catering & Hospitality


  • Ensure smooth and timely freight process flow.
  • Ensure accurate and timely data entry into our operating system.
  • Track and trace shipments as required.
  • Utilize Process Monitors and Workflows on daily basis.
  • Ensure timely movement and delivery of freight to customers.
  • Ensure documents are timely sent to customer or broker for customs purposes.
  • Ensure accurate and timely client invoicing.
  • Ensure all customers' standard operating procedures are followed and updated.
  • Interact with our customers in arranging their shipments, exceeding customer service expectations.
  • Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others).
  • Understand department process flow, constantly looking for areas of improved efficiency.
  • Overseas communications, timely responses to emails and requests (internal and external).


· At least 1-3 years of relevant experience.

· Excellent phone etiquette and verbal, written, and interpersonal skills.

· Ability to multi-task, organizes, and prioritizes work.

Job Type: Full-time

Ability to commute/relocate:

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