Senior 2nd Level Agent Customer Support - German Speaking…

Warm-Up
Are you ready to make a difference in the fitness world-empowering others to get fit and feel happy? If you answered "yes," you've come to the right place. We're so glad you're here! Join us at Gymondo, a company with a big heart that takes great pride in the work we do. We're a team of over 70 highly experienced, internationally-minded shining stars from all around the world who enjoy a fun and light-hearted working environment. At Gymondo, you'll find tons of opportunities for learning from the best and brightest, coupled with a promising career path focused on professional development and personal progression. Join our passionate team and become a part of our success story!
Your contribution within the team
We are looking for a 2nd Level agent to support our growing team in offering the best support to our customers. You will be responsible for handling complex customer queries via email, making decisions that impact our company reputation, and contributing towards building a strong and efficient team.
Hi, I'm Cheryl! I'm thrilled to introduce myself as the person who's got your back in this journey. I'm not just about managing - I'm here to be your guide, your cheerleader, and your go-to resource for all things customer support. Need advice? I've got it. Training? Count on me. Together, we're going to rock this and deliver top-notch service that keeps our customers smiling. Let's do this!
I, Alice, will be your recruiter manager. My priority is to provide you with open and continuous communication so you are aware at every moment of the status of your application. I will be on your side during the whole process and will try to give you as many insights as possible and be your contact person for any questions or concerns you may have on the road with us :)
What Type of Workout You Can Expect
Handling complex queries while collaborating with other teams
Replying to public reviews and generating positive reviews
Creativity to explore new efficient methods in making daily processes easier and better
The satisfaction of seeing your work make an impact on our company, product, and community
What You'll Bring to the Team
2+ years experience
Native German, fluent English
A natural need to help customers with empathy
Proactive and solutions-oriented with attention to detail
The ability to remain calm and professional under pressure
Benefit From the Gymondo Workout Package:
Set your workout schedule: Make use of our flextime, hybrid working model and take 30 days paid vaca on us.
Train your brain: Profit from ongoing learning opportunities with our annual €1500 development programs.
Floating holidays: Take 2 additional days off for religious or cultural holidays. Need time to visit your family or friends on Christmas Eve, Eid or Yom Kippur? We've got you covered.
Stay mobile: With a monthly mobility budget of 30€ (powered by RYDES), it's even more enjoyable to come to the office or explore the city. Use any means of transport (except planes) and let us pay for it.
Open Up: Mental health is a priority. Through our cooperation with OpenUp, you can attend seminars and lectures on mental health or book private 1on1 sessions with trained therapists.
Family support: We cover your childcare costs and offer extra child sick days whenever your kids demand your full love and attention.
Come Join Us
As you can probably tell, we're norm-breakers!
Differences are obvious assets at Gymondo.
At Gymondo, we are dedicated to building an inclusive, and welcoming workplace where everyone can be their authentic selves.
If you're excited about this role, but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or another role.
About us
Gymondo is a leading health and fitness app offering short and effective workouts and customized meal plans to users united by the desire to get fit and feel happy. We understand the obstacles people face on their fitness journey and empower them to create life-long healthy habits and routines. From our beautiful headquarters in Berlin, we seek to revolutionize the online fitness world.