Dutch Speaking customer support agent

About the role:

Fully remote anywhere from Portugal, Full-time and part-time available

Establish efficient, courteous, and personalized contact with customers by phone, in Dutch.

Be autonomous, and do not hesitate to improve your learning to ensure you have enough knowledge and mastery of software to excel in the role.

Being multitasking and adapting to a very dynamic environment.

Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your performance.

Respect established processes, and service level agreements with clients in terms of quality by achieving and excelling individual and team goals.

Establish and maintain effective collaboration with client’s partners.

Be able to maintain a constructive state of mind even in difficult situations.

Requirements:

Fluency in written and spoken Dutch and English.

Customer Service Minded, Customer Satisfaction is paramount.

Genuine interest and passion for IT, Internet tools, telecom, and the field of tourism.

Teamwork - Passion for teamwork.

Communication - Excellent verbal and written communication.

Resistance and Autonomous

Adaptable and able to problem solve.

Being results-oriented - Demonstrate ability to meet deadlines and meet and exceed objectives.