CUSTOMER SUPPORT AGENT - GERMAN

公司: Cross Border Talents
工作种类: Full-time
薪酬: 800 EUR/Month
行业: Services

Are you over waiting? Looking for something new? Somewhere new? Check this out!

Your mission as a customer support agent is to support their activities offering the best quality service to their customers while working with prestigious worldwide brands. 

Your Role as a Customer Support Agent:

  • Answer inbound calls and customer inquiries;
  • Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
  • To maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database.
  • To troubleshoot through the use of open questions, support documents, and system training. 
  • To be able to offer recommendations to common problems or frequently asked questions

 

Requirements for the Customer Support Agent Vacancy:

  • Fluency in German (C2 Level or Native);
  • Good knowledge of English (B1 level);
  • Typing Speed: 20 words per minute.
  • Availability to work in rotating shifts
  • Good computer skills;
  • Any kind of previous experience or contact with clients
  • Excellent communication skills;
  • Good listening and empathy skills;
  • Good time management skills;
  • Team spirit and flexibility.

 

Benefits:

  • Competitive salary;
  • Meal vouchers;
  • Fixed-term, renewable employment contract;
  • Private health insurance after 6 months of contract signature (additionally to the standard insurance).
  • Airport pick-up and administrative assistance with your registration in Portugal;
  • Reimbursement of your flight expenses
  • Accommodation in one of our Client's company’s shared apartments;
  • Free Portuguese lessons, sports activities and much more!!

 

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