Customer Care Advisor for Electronics (german Speaker)

工作种类: Full-time
行业: Electronics

Are you passionate about providing exceptional customer service and looking to join a dynamic team in one of the most vibrant cities in the world? We are seeking a dedicated Customer Support Specialist to join our client, a renowned home appliance company in beautiful Barcelona.  If you are enthusiastic, customer-focused, and ready to take on a new challenge, we would love to hear from you!

Your responsibilities and impact as a Customer Care Advisor will be:

  • Answering incoming customer queries promptly
  • Identifying issues and providing effective solutions to ensure customer satisfaction
  • Recording customer data accurately in the CRM system
  • Providing ad-hoc support as required
  • Being a team player and collaborating for the success of the team and project

What's in it for you?

  • Possibility to work either 39h/week or 30h/week
  • Salary Package of 1810€/ month gross OR 1392€/ month gross
  • Indefinite contract (probation period 2 months)
  • Working hours from Mo-Fr 9 AM to 6 PM (39h) OR 9 AM to 3 PM (30h)
  • Hybrid position (33% in the office) 
  • Working in an international Team on site in Poblenou, Barcelona
  • Hybrid Training of 8 days (nearly fully paid)

Skills, qualifications and interests you need to succeed in this role:

  • A native-level proficiency in  German and a C1 level of English
  • A valid Spanish work permit (required)
  • Start availability on 12/08, 26/08 or 09/09
  • Living in Barcelona
  • Excellent listening skills and proficient communication abilities
  • A drive for excellence and professionalism
  • Strong teamwork skills and dedication to collaborative success
  • Excitement about intercultural communication and the expatriate lifestyle

Your Future Company: 

Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

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