IT Support Technician

GEM Technologies is seeking an experienced IT Support Technician to join our growing team. As an MSP and technology consulting firm, we are committed to delivering top-of-the-line solutions to our clients. Now, we need an IT Support Technician who can help us take this commitment to the next level.
In this role, you will work closely with our clients to ensure that their computer and network security solutions are working as expected. You will be responsible for monitoring their systems, troubleshooting issues, and ensuring that data is secure. As a member of the GEM Technologies team, you will be empowered to solve complex problems and identify opportunities for process improvement.
Responsibilities
Provide top-notch remote and on-site support for clients' computer and network security systems.
Monitor and analyze system logs, identify issues, and provide recommendations for solutions.
Install and configure computer and network security systems, including firewalls, antivirus systems, and intrusion detection systems.
Perform regular updates and maintenance on clients' technology solutions.
Collaborate with clients and team members to identify opportunities for process improvements.
Maintain accurate documentation of client systems and configurations.
Respond quickly to emergency situations to minimize downtime for clients.
Requirements
Desire to provide on-site support to our clients in the New York City metropolitan area.
Minimum of 3 years of experience in IT Support or related role.
Strong knowledge of computer and network security principles and best practices.
Familiarity with mainstream software and hardware security solutions.
Excellent problem-solving and troubleshooting skills.
Excellent verbal and written communication skills.
Ability to adapt and learn quickly in a fast-paced environment.
Ability to work independently and as part of a team.
Benefits
Compensation will depend on experience but is extremely competitive with an incentive-based bonus plan available.
Salary range for this position is $50,000 to $70,000 per year.
We also offer an excellent health benefit plan along with vision and dental.