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VIP Client Relationship Manager
Due to continued expansion, we are actively seeking a VIP Client Relationship Manager to complement our client's team on a permanent basis.
As a new position within the organisation, we expect you to be integral in developing the framework for development and relationship management of VIP clientele. This will include:
* Strategy Development: Establish a framework for VIP client management, including best practices and standard operating procedures.
* Understand the needs, preferences, and interests of VIP clients, providing tailored solutions and recommendations that enhance their experience and satisfaction.
* Monitor and analyse client behaviour, spending patterns, and feedback to identify opportunities for improvement and growth.
* Design and implement creative and exclusive incentives and rewards for high-spend clients, such as discounts, vouchers, gifts, or access to special events.
* Plan and organise exceptional corporate hospitality experiences for VIP clients, fostering strong relationships and harnessing future revenue opportunities.
* Coordinate with internal and external stakeholders, such as marketing, sales, operations, suppliers, and partners, to deliver seamless and successful incentive and hospitality programmes.
* Manage the budget and ROI of the VIP client relationship programme, tracking, analysing and reporting on key metrics to ensure alignment with the overall business objectives and strategy and provide actionable insights for continuous improvement.
The successful candidate will possess significant and demonstrable experience within a comparable role, with a proven background in strategy implementation and project management.
You will be:
* Outgoing and personable with a customer-centric approach.
* Highly organised with exceptional data management
* Self-motivated, proactive, and able to work independently with minimal supervision.
* Flexibilie to adapt to changing priorities and handle multiple tasks simultaneously.
* Willingness to travel and work non-standard hours as required.
Benefits
- Competitive salary with performance-based incentives.
- Opportunity to shape a new role and build a team.
- Flexible working environment with autonomy.
- Comprehensive benefits package including regular team socials
- Opportunities for professional development and career advancement