Collections Analyst

We're hiring a Collections Analyst to join a reputable financial services company on a permanent basis. You'll play a crucial role in supporting customers in arrears by implementing effective collection strategies and ensuring positive outcomes.
Key Responsibilities:
* Implement collection activities in accordance with company policies and procedures.
* Manage arrears cases to bring agreements up to date while prioritising positive customer outcomes.
* Conduct inbound and outbound collection calls, maintaining accurate records after each interaction.
* Correspond with customers via letters, emails, and texts, ensuring full compliance
* Maintain performance levels in alignment with expectations and adhere to compliance procedures.
Essential Experience:
* Worked in a customer services environment, able to control a call
* Worked in a similar role
Operating Hours:
35 hours per week. Flexibility required to cover business hours:
Monday to Friday: 8am – 8pm
Saturday & Sunday: 9am – 6pm
5-day shift basis to cover business hours