Service Advisor

Job Title: Service Advisor
Salary: £27,000 basic salary plus bonus – OTE £36,000 (Uncapped)
Hours: Monday to Friday 8am-6pm – 1 in 3 Saturday mornings
Hawkfield Recruitment is recruiting for a Service Advisor for a family-owned dealer group based in the Burntwood area.
Our client is a main dealership based in the Burntwood area and they are looking for a motivated Service Advisor to join their high-performing team. This is a fast-paced role and a nice busy aftersales department. The successful candidate will have previous experience within the Aftersales department, whether that be Parts or Service.
The Service Advisor role requires someone who is well organised, has good attention to detail, is customer focused, and confident in speaking with people over the phone and face to face. Our client offers a friendly working environment and supporting team, along with progression opportunities.
Responsibilities of Service Advisor:
* Working alongside technicians to ensure the smooth running of the workshop
* Supporting the aftersales team
* Assisting with the day-to-day queries raised by the Retailer network around parts orders via telephone and Email
* Loading the workshop diary
* Using Drive/Keyloop systems
* Provide a knowledgeable, courteous, responsive, and efficient service expressing the brand.
* Meeting and greeting the customer and identify customers additional needs
* Upselling additional products and services
* Keeping the customer up to date with the progress of their vehicle
Please know that once you have applied for the Service Advisor job, more in depth details will be given about salary and hours, and career progression with the company, so please do not hesitate to get in touch!
Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency, acting on behalf of our clients. If you are interested in this position, please click APPLY – alternatively, contact Jack Broomfield at Hawkfield Recruitment to discuss this role in more detail