Director - Client Communications

Job Description
Position Type :
Full time Type Of Hire :
Experienced (relevant combo of work and education) Education Desired :
Bachelor of Communications Travel Percentage :
0%
Job Description
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology along with some of the most recognized brands globally. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the role:
Lead external facing, Client Communication function as part of the Client Enablement and Capabilities org, under Client Experience, Banking Solutions. Role scope includes directing the team, transformation and operational success of the function.
About the team:
Daily management of two teams of Comms Analysts covering 1/ general external client communications and 2/ client incident communications, to ensure the successful delivery of client facing operational communications:
General bulletin communications including comms covering product notification, product releases, maintenance, regulation & compliance, education etc
Incident Comms supporting a 24x7 operation delivering client facing incident communications
Other related duties as required
What you will be doing:
As part of the ongoing Client Experience transformation you will lead change projects for the Comms team.  The aim of this transformation is to enhance and optimize our clients experience, in particular the communications that Client receive from FIS.  This will include but is not limited to:
Identifying areas where we can improve our communications to clients, driving ideation, collaboration and proactively gathering input to design and co-create initiatives that successfully deliver the required changes.
Building strong relationships with internal and external stakeholders and partners such as Technology, Sales, Transformation Office, Marketing, Development, and other CX teams, who are integral to the success of the Comms transformation
Influence and collaborate using data informed recommendations and proposals and proactively engage with stakeholders during, pre and post change
What you bring:
Experience leading a MarComs/Comms function and a team, through change and operational transformation
Team Leadership experience in a large, fast paced, multinational , matrixed environment
Extensive experience with external, Client communications - Proficiency in communication practices and techniques, particularly external client facing operational communications involving multiple stakeholders
Project management experience and or certification preferred and the ability to manage multiple complex change projects while continuing to deliver against required service levels
Bachelor's degree in communications or Marketing / Comms or the equivalent combination of education, training, or work experience
What we offer you:
As part of FIS, we expect you to bring your best every day. That’s why we’ll reward you with exceptional benefits that include: 
Ample development resources to help advance your skills. 
Opportunities to face the biggest challenges in financial services and technology.  
The time to give back to local charities in your community. 
A collegial environment where collaboration, flexibility and respect are top of mind.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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