Posted in: Customer Service/Call Centre in East of England | Posted: |
Do you need a shift pattern slightly out of the norm?
We are looking for the perfect candidate for our client's small but busy team of customer support advisors to cover the 11:00 to 20:00 shift. You will need to be highly motivated, very friendly, IT-literate and enjoy working in a fast-paced environment. You will need to be customer-focused and keen to develop your skills in a growing customer support team.
Our client provides customer support to 20 + e-commerce web shops daily, through telephone, email support and online chat support. This is an ideal first role for somebody looking to move out of hospitality or retail and into an inclusive, fully supported office-based environment.
Key responsibilities:
* To be the first point of contact for our clients, providing excellent customer service in line with client requirements and internal key performance indicators.
* Responding to calls and web-based enquiries in a timely manner and within client service level agreements, resolving these at the first point of contact wherever possible and recognising when to seek further advice and escalation to the client.
* Assist in the onboarding of new clients
* Maintaining and updating of all relevant sources of client information including company manuals etc.
Our client offers a friendly and professional teamwork environment and truly great opportunities for development. If you are interested in the role, please apply and we will call you back for a more in-depth chat!
Salary: £22,000-£23,000 per year, dependent on experience.
Working hours are Monday to Friday 11:00-20:00
This is an office-based role with an option to work flexibly once your training has been completed