Guest Services Assistant

Hales Group are seeking a Guest Services Assistant  to support our award winning client in Southwold.  We are seeking a professional individual who has passion towards delivering outstanding customer service.
 
Guest Services Assistant

Key responsibilities
Assisting with tour bookings
Deal with reservations for rooms & restaurant
Assisting customers with any queries
Checking in guests in a warm but timely manner
Checking guests out in a warm but timely manner
Deal with any queries from guests or visitors on site
First point of contact on the phone
Deal with reservations via online booking system
Happy to work 1 day at the weekend  
Skills and experience
The ideal candidate will have experience within the hospitality industry
Good attendance and time keeping
Good organisational and self-motivational skills
Ability to work on own initiative without supervision
Excellent customer service skills
Happy to attend to all guest requirements
Good IT skills
Experience of using guestline system is desirable 24 hours per week / Across 3 shifts with hours of  9am-5:30pm / 11am- 7:30pm 
Permanent
£11.44 per hour
Southwold

If you feel you have the relevant skills and experience to succeed in this position, please contact Isobelle at our Lowestoft branch on (phone number removed) or apply with your CV
 
Why work through Hales Group?
All our Consultants are committed and qualified in what they do and have been operating in Lowestoft for many years. We treat candidates as our customers and try to find the right job solution for you.
Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch