Posted in: Administrative and Support Services in United Kingdom | Posted: |
Belmont Recruitment are currently looking for an experienced Administrator to work with a Cambridge-based NHS Trust’s Single Point of Access Team on a temporary contract. This is a full-time role (37.5 hours per week, Mon – Fri). Onsite working is required for this role.
Main Duties:
* Receiving and dealing with calls, emails, correspondence and other contacts from service users and professionals and handling these as required, in order to coordinate care according to agreed protocols and pathways.
* Recognising the extent of their competency and identifying when referral to a clinician is required in accordance with agreed standard operating procedures.
* Recording details of all contacts with service users and other professionals using SystmOne (S1) and other systems as appropriate.
* Ensuring that follow up actions from calls, emails, correspondence and other contacts are progressed efficiently and effectively.
* Acting as a friendly first point of contact on Reception on our bases, checking in patients on arrival, liaising with clinicians and facilitating a positive patient journey.
* Completing administration tasks on S1, including scanning onto patient records, registering referrals, checking tasks, updating service user information, running routine reports and registering service users who have transferred in.
* Confirming appointments via SystemOne.
* Booking interpreters as requested by clinicians and following up bookings as required.
* Management of meeting room calendars.
* Completing other routine administration tasks as requested such as scanning, photocopying, sending out letters/reports, ordering, etc.
Essential Criteria:
* Onsite working
* DBS certificate
* NVQ 3 (Administration related) or equivalent experience
* Excellent communication and interpersonal skills
* Able to effectively prioritise and coordinate own work
* Proven skills in effective use of Microsoft Office packages including Word, Outlook, Excel and PowerPoint.
* Excellent time management skills
* Ability to handle conflict/empathise with service users who may be in stressful situations
* Have good attention to detail
If this role is of interest to you, please apply with your most up-to-date CV