Posted in: Customer Service/Call Centre in Chelmsford | Posted: |
Ellis Mason have partnered exclusively with a highly credible business based in Bishops Stortford to help them find an ACCOUNT MANAGEMENT ASSISTANT.
This role works as apart of a small team that is responsible for onboarding new customer accounts. The ACCOUNT MANAGEMENT ASSISTANT is available immediately.
For the role of ACCOUNT MANAGEMENT ASSISTANT, you will need to have previous experience of office based customer service or administration.
THE SALARY & BENEFITS
Salary circa £22,500-£25,000 per annum, dependent on experience.
Monday to Friday office hours of 9 am - 5 pm on a permanent, full-time basis
Support & training from an experienced manager.
Modern, polished offices
20 days holiday plus 8 bank holidays
Government pension scheme
Free on-site parking
THE JOB
The main duties included within the role of the ACCOUNT MANAGEMENT ASSISTANT, are:
Completing the set up and on boarding of new customers
Building strong working relationships with customer accounts
Logging queries on the in-house system
Providing quotations to new customers
Handing new customers to the underwriting team in order to get them approved for set up
Taking incoming calls and working in a support ticket system to ensure enquiries are responded to
Generating reports when required
Answering queries from the internal account management team
Providing IT system training to new customers
Escalating any underwriting queries to the management team
Completing and sending out relevant documentation
Chasing up any missing information/documents
Ensuring that projects and support tickets are updated daily