New Account Coordinator

Ellis Mason have partnered exclusively with a highly credible business based in Bishops Stortford to help them find a NEW ACCOUNT COORDINATOR.

This role will support the set-up of new customer accounts, working in a team of approx. 6. The NEW ACCOUNT COORDINATOR is a new role that has become available due to growth.

For the role of NEW ACCOUNT COORDINATOR, you will need to be confident in engaging with customers and competent on IT systems in order to efficiently carry out the on-boarding process.

The NEW ACCOUNT COORDINATOR is available immediately for the right person.

THE SALARY & BENEFITS

Salary circa £23,000-£25,000 per annum, dependent on experience.
Monday to Friday office hours of 9 am - 5 pm on a permanent, full-time basis
Support & training from an experienced manager.
Modern, polished offices
20 days holiday plus 8 bank holidays
Government pension scheme
Free on-site parking

THE JOB

The main duties included within the role of the NEW ACCOUNT COORDINATOR, are:

Providing quotations to new customers
Completing the set up and on boarding of new customers
Building strong working relationships with customer accounts
Logging queries on the in-house system
Handing new customers to the underwriting team in order to get them approved for set up
Taking incoming calls and working in a support ticket system to ensure enquiries are responded to
Completing and sending out relevant documentation
Chasing up any missing information/documents
Ensuring that projects and support tickets are updated daily
Generating reports when required
Answering queries from the internal account management team
Providing IT system training to new customers
Escalating any underwriting queries to the management team