Posted in: Customer Service/Call Centre in Chelmsford | Posted: |
WANTED Customer Services Executive**
To join a friendly growing team
Based on the outskirts of Chelmsford you must drive as there are no public transport links
This role is Monday – Friday office based role - 8.30-5.30
Salary is £25k - £26k DOE
You must have
An excellent telephone manner, with experience in dealing with customers via phone, email and live chat.
Be able to adapt quickly
Experience in a Customer Service environment is essential.
Attention to detail, organised, computer literacy
Ability to work under pressure and thrive in a busy environment
The Role:
Process orders over the phone
Deal with enquiries via phone, live chat and emails
Deal with occasional complaints
General administrative tasks.
Develop and increase product knowledge.
Personal Skills
Able to work on own initiative and as part of a team
Experience in complaint handling
Adaptability
Positive, can do attitude
Training is given for in-house systems and products