SOC Account Manager

Purpose

Reporting to the SOC Customer Service Manager, you will be responsible for managing and developing client relationships and bring onboard other partners or end users to grow revenue

Responsibilities

Create and own Account Management plans for 3rd Party Installers and SOC Clients
Win business from installers who use other ARCs
Win business from existing installers through new service lines and moving to single supply
Sell lone worker solutions to end users and platform providers
Manage new platform provider clients through implementation and go live stages

What you will be doing...

Via a combination of site visits, customer events, telephone / Teams and email contact as appropriate, generate new business leads and convert them to quotes and revenue wins
Use contacts to generate new business and assist members of other sales teams by providing specialist monitoring expertise
Create and deliver customer training (eg MASWeb) and "keep in touch" programmes
Maintain the agreed CRM process for existing customers and sales prospects
Provide regular updates to the business on customer issues, market trends, support needed
Follow up on assigned prospects to establish whether a lead is valid, quote as appropriate
Manage the process of bringing new clients on board from concept stage to go-live and act as their main point of contact during and
after the implementation of their solution Ensure clients receive requested products and services in a
timely fashion
Take responsibility for customer issues and resolve to a satisfactory conclusion
Create bespoke written customer proposals ensuring all services included are correctly costed.
Ensure compliance to all company approval processes Good written and verbal skills are essential, plus organisational capability with an attention to detail
Knowledge of Excel, Word and PowerPoint is desirable.
Utilise current CRM software tools to record activity weekly and track quote and order status.
Work closely with colleagues of all department in the interests of the customer and company goals; act as the voice of the customer.
Answer all incoming telephone calls and emails quickly and professionally.
Ensure excellent levels of customer care and service are adopted in accordance with Company standards
Ensure customer communication is presented and submitted in a format consistent with our Company image and customer care standards.

What you will need...

Essential

Account Management Experience
Confident in building and maintaining relationships
Willing to travel for client visits Desirable

Knowledge of MAS Web and similar client facing systems