Posted in: Customer Service/Call Centre in United Kingdom | Posted: |
Call Centre Team Leader
We're looking for a dynamic, enthusiastic, motivating Team Leader to join our successful Accident Assist department.
Are you looking for a challenge? Do you want to be part of a growing team at a time of exciting growth and expansion?
Are you ready to showcase your leadership skills and reap the rewards?
At Avant Repair Network , we all share the same drive and passion to deliver first-class solutions. We believe that communication is the key to success, which is why we aim to provide the highest levels of personal service and advice to all our customers, partners and providers.
An exciting opportunity has arisen for a highly motivated individual to join our team of experienced professionals.
We are a growing company that values hard work, commitment, innovation and flair. We're looking for someone who will go the extra mile for our customers and someone who wants to be part of our success story.
In return, we provide a culture that recognises your hard work with a professional, but fun atmosphere. We firmly believe that the people who work for us are who make the company a success and strive to help aspiring colleagues develop a rewarding career.
As a Team Leader, you will have responsibility for the management of the Accident Assist Team reporting to the Head of Customer Experience.
Based in our office facility at Bradley Business Park, Huddersfield, the successful candidate will have a Customer Service, Team Leader, Insurance Motor Claims or Accident Management background.
As a Call Centre Team Leader you will Ideally have:
* Experience operating at supervisory level or above within an Accident Assist, Claims Centre or Call Centre within the vehicle accident repair or similar Customer Service sector.
* Ability to embed a sales mindset within the team, emphasising the importance of delivering exceptional service while delivering good sales conversions
* Knowledge & experience in customer service best practices
* Experience of operating in a client facing role
* Proficiency in working to service levels and performance measures.
* Knowledge of the vehicle accident repair process.
As a Call Centre Team Leader, you will be responsible for:
* Identifying sales opportunities during customer interactions and coach team members on effective objection handling techniques.
* Motivating and developing team of Customer Service Advisors
* Ensuring all Service Level Agreements are met.
* Embedding a sales mindset within the team, emphasising the importance of delivering exceptional service while driving sales.
* Ensure all systems and records are updated and maintained promptly.
* Monitoring call traffic and call handler efficiency.
* Quality assurance.
* Driving efficiency and performance.
* The implementation of best practices.
* Recruitment, training and mentoring to get the best out of the team.
* Reporting of KPIs/MI/SLAs.
Should you be successful for the Call Centre Team Leader role, you will be subject to various checks, including a basic DBS disclosure and references.
Job Type: Full-time
Salary: £26,500.00-£28,000.00 per year with realistic earnings of £30,000 to £34,000 including bonus.
Benefits: Quarterly bonus – performance related
* Company pension
* On-site parking
Supplemental pay types:
* Bonus scheme
* Quarterly bonus
If you are ready for a new challenge with an industry leading business then please apply for the Call Centre Team Leader role today