GM, Sports Bar/Restaurant

General Manager, Sports Bar/Restaurant
London SW6 (Fulham)
Salary: £40,000 p.a.
Experienced Manager required with good knowledge of Marketman inventory management software and excellent knowledge of financial management, staff management, stock management and opening and closing a site.
This highly successful sports bar/restaurant offering casual dining, sports event viewing and live music at the weekends is looking for a young, energetic manager to oversee approximately 12 staff working a 42-hour shift and be confident in labour costs and budgeting as well as general Profit and Loss.
Duties:
* Oversee day to day operations of the site.
* Ensure high standards of service, cleanliness and ambiance.
* Monitor inventory levels.
* Liaise with suppliers and ordering stock.
* Recruit, train, supervise and mentor staff.
* Schedule and manage staff rotas.
* Conduct regular performance reviews and provide constructive feedback for improvement.
* Ensure exceptional customer service standards are met.
* Manage customer queries through to resolution, to ensure customer satisfaction and loyalty.
* Implement initiatives to enhance customer satisfaction and loyalty.
* Prepare and manage budgets, ensuring customer satisfaction and loyalty.
* Monitor sales and expenditure.
* Explore new avenues for increasing customer engagement.
* Ensure health and safety regulations are met.
Requirements:
* Proven experience in a managerial role within a similar environment.
* Experience using Marketman inventory management software.
* Good knowledge of labour costs and general financial management such as budgeting, profit and loss etc.
* Must be a Personal license holder.
* Strong leadership and organizational skills.
* Excellent communication and interpersonal abilities.
* Knowledge of relevant health and safety regulations.
* Financial acumen and budget management skills.
* Ability to work flexible hours, including evenings and weekends