Customer Relations Advisor

We are working with a fantastic national organisation who are seeking to recruit x 3 experienced Customer Relations Adviser's to join their team on a permanent basis. Working on a hybrid model 9-5.30 Monday-Friday, the successful candidates will be joining an established and supportive team where you will provide support and guidance to their customers and clients. The successful candidates will have a solid customer care background and key duties will involve;

Manage all inbound & outbound customer queries and complaints
Managing customer issues and complaints from first point of contact
Manage all complaints to be resolved in a timely and efficient manner
Work in line with KPI's ensuring the team remain compliant always
Accurately record complaints received
Build great relationships with stakeholders This is a fantastic opportunity to join a wonderful team who are incredibly supportive of development and growth of all their team members, successful applicants must have;

Minimum of 2 years customer service/ complaint handling experience
Good investigative skills and attention to detail
Decision making skills with the ability to find the root cause
Ability to handle multiple ongoing cases and an ability to prioritise an ever-changing workload
Perform well under pressure and to time constraints
Strong communication skills
Excellent communication skills both written and verbal
Competent in all MS Office packagesIf you match the above skills and experience and are looking for a challenging new role please send your CV immediately for a confidential chat